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Noticeboard

 

MONDAY 25TH SEPTEMBER

The Surgery is open only for pre - booked appointments.

If you require URGENT medical attention please contact NHS 24 on 111

 

NHS Waiting Times  - see link on the Latest News Page

Travel Clinic

If you are planning on holidaying abroad and think you may require travel immunisations please be aware that you need to contact the surgery for an appointment at the Travel Clinic at least 10 weeks before your date of travel.

The clinic is only held on a Thursday morning.

Urinary Tract Infections in Women

If you call the practice for advice about symptoms of a possible urinary tract infection, you may be directed to one of the local pharmacies (Lloyds or Rowlands in Cults or Peterculter Pharmacy) who are offering an assessment/treatment service for uncomplicated urinary tract infections (UTI's), in female patients only. You will be asked some very basic questions to establish that it is suitable for you to use this option. UTI's are not uncommon in women, are generally not serious, but are a significant nuisance, and usually respond well to appropriate treatment. In men, UTI's are much less common and are more likely to need consideration for further investigation.

Your Local Pharmacy

Your local pharmacists are well qualified to advise you on treatment for many minor ailments.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Peterculter Complaints Booklet

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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